Tag: BT outage

BT crews were today installing the first of several new telephone poles along the Ardentinny shoreline. On Friday a BT engineer surveyed the area where the main shore cable was cut during the storms on January 3 and concluded that several of the Loch-side telephone poles should be condemned and replaced. @BTCare confirmed today that …

Continue reading "BT replaces phone poles over weekend"

Some 30+ Ardentinny households and businesses remain without telephone or internet access tonight. Despite assurances from BT to customers over the past days that the company is doing everything possible to rectify the situation, only a couple of properties on the shore were reconnected on Wednesday and no BT engineers were seen in the village …

Continue reading "10 days on… BT fails to deliver"

BT engineers have today connected five temporary lines to customers near Ardentinny shore.  As soon as we have information on when all residents will be connected, we will post here and to @ardentinny on Twitter.

Continue readingBT engineers make temporary fix

41 Ardentinny households and businesses are today facing a second week without phone lines and internet access. The main telephone cable along the shore was severed by falling branches from an overhanging tree at the Ardentinny Outdoor Centre during the height of the storm which ravaged much of Scotland last Tuesday morning (3 January). BT …

Continue reading "MSP criticises BT’s failures over 8-day Ardentinny outage"