BT outage Archives - ardentinny.org

January 22, 2012January 22, 2012

BT: Lessons to be learned?

18 days on since some 40 Ardentinny homes and businesses lost their fixed line communications during the storms of January 3, the last affected villagers have now been re-connected by BT. Brendan Dick, Managing Director, BT Regions has asked us if there is anything to be learned from this episode. Our immediate observations follow and …

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January 19, 2012January 22, 2012

BT Outage: All reported faults should be repaired by end of today

The following update has today been received via Michael Russell MSP from Head of Scottish Affairs, BT Scotland. An update - by close of play today our engineers believe they will have repaired all the reported faults ( currently less than 10 known faults outstanding). However they are concerned that there are more operational lines …

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January 18, 2012January 22, 2012

Ardentinny BT Outage: Statement from BT Scotland – 16 customers reconnected

We have received the following from Ian Shanks, Head of Scottish Affairs, BT Scotland. I can only repeat the information I have relayed to Mike Russell. Our network across Scotland suffered considerable damage due to recent adverse weather conditions. We have drafted engineers in from other parts of Scotland and the UK to deal with …

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January 18, 2012January 22, 2012

Day 15: BT declares ‘Matters Beyond our Reasonable Control’

With still no telephone connection in sight for some half of Ardentinny's residents and businesses, BT today declared an MBORC (Matters Beyond our Reasonable Control) notice. In what way this will assist those affected remains to be seen. In a strongly worded email (*see below) today to Ian Shanks, Head of Scottish Affairs at BT …

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January 17, 2012January 22, 2012

BT Outage: 15 days – No end in sight?

Some 30+ Ardentinny residents and businesses on Wednesday enter their 15th day without fixed line telephone or internet access. BT engineers are continuing to replace telephone poles along the shorefront and move lines from existing poles. @BTCARE have been in almost daily contact with us re the situation, however they appear pretty much in the …

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