January 2012 - Page 2 of 3

January 14, 2012January 22, 2012

BT replaces phone poles over weekend

BT crews were today installing the first of several new telephone poles along the Ardentinny shoreline. On Friday a BT engineer surveyed the area where the main shore cable was cut during the storms on January 3 and concluded that several of the Loch-side telephone poles should be condemned and replaced. @BTCare confirmed today that …

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January 13, 2012January 22, 2012

Ardentinny 3-day Power Outage – £75 compensation

Scottish Hydro has issued information related to compensation during the recent power cuts. Is an ex-gratia payment of £75 sufficient to cover the losses you incurred during the blackout? You can read the full text here. In exceptional events such as these, industry regulator Ofgem specifies the level of compensation which is available to customers. …

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January 12, 2012January 22, 2012

10 days on… BT fails to deliver

Some 30+ Ardentinny households and businesses remain without telephone or internet access tonight. Despite assurances from BT to customers over the past days that the company is doing everything possible to rectify the situation, only a couple of properties on the shore were reconnected on Wednesday and no BT engineers were seen in the village …

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January 11, 2012January 22, 2012

BT engineers make temporary fix

BT engineers have today connected five temporary lines to customers near Ardentinny shore. As soon as we have information on when all residents will be connected, we will post here and to @ardentinny on Twitter.

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January 10, 2012January 22, 2012

MSP criticises BT’s failures over 8-day Ardentinny outage

41 Ardentinny households and businesses are today facing a second week without phone lines and internet access. The main telephone cable along the shore was severed by falling branches from an overhanging tree at the Ardentinny Outdoor Centre during the height of the storm which ravaged much of Scotland last Tuesday morning (3 January). BT …

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