The following update has today been received via Michael Russell MSP from Head of Scottish Affairs, BT Scotland.
An update – by close of play today our engineers believe they will have repaired all the reported faults ( currently less than 10 known faults outstanding). However they are concerned that there are more operational lines than faults received. If anyone in the community currently has no service and has not reported the fault they need to do that. It should be done through the normal 151 fault line but I am also prepared to flag up any faulty numbers you might want to pass to me to the local Openreach Manager. As I explained previously the damage to our cable has meant that engineers are having to trace the line back from the customers premises to the main cable – they are continuing to do that but it will help enormously if they have the telephone numbers of all the faulty lines
Head of Scottish Affairs