BT Outage: All reported faults should be repaired by end of today

The following update has today been received via Michael Russell MSP from Head of Scottish Affairs, BT Scotland. An update - by close of play today our engineers believe they will have repaired all the reported faults ( currently less than 10 known faults outstanding). However they are concerned that there are more operational lines …

Ardentinny BT Outage: Statement from BT Scotland – 16 customers reconnected

We have received the following from Ian Shanks, Head of Scottish Affairs, BT Scotland. I can only repeat the information I have relayed to Mike Russell. Our network across Scotland suffered considerable damage due to recent adverse weather conditions. We have drafted engineers in from other parts of Scotland and the UK to deal with …

Day 15: BT declares ‘Matters Beyond our Reasonable Control’

With still no telephone connection in sight for some half of Ardentinny's residents and businesses, BT today declared an MBORC (Matters Beyond our Reasonable Control) notice. In what way this will assist those affected remains to be seen. In a strongly worded email (*see below) today to Ian Shanks, Head of Scottish Affairs at BT …

Ardentinny 3-day Power Outage – £75 compensation

Scottish Hydro has issued information related to compensation during the recent power cuts. Is an ex-gratia payment of £75 sufficient to cover the losses you incurred during the blackout? You can read the full text here. In exceptional events such as these, industry regulator Ofgem specifies the level of compensation which is available to customers. …